Platformization And Production Controls (Gateway, Evals, Grounding)
Brex reports that foundation models’ general world-knowledge about Brex can be outdated or incorrect, and Brex is building and curating a documentation corpus to ground multiple LLM applications.
Brex’s operational AI approach relies on decomposing work into granular, auditable SOPs that map cleanly to LLM prompting, often solvable with simple tool-using agents or single-turn completions.
Brex reports second-order effects of agentic coding adoption including increased code 'slop,' reduced review rigor, and drift in shared understanding that can impair incident response.